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Starting with the second series in 1999, the programme follows staff of EasyJet and Reed Aviation ( the handling agents ) such as: Manager: Graham Fraser ; Check-in trouble-shooter: Jane Boulton ; Check-in assistant: Katrina Leeder ; Supervisors: Leo Jones, Brett Holland and Leanne Chung, Dispatcher: Kevin Reardon ; Captain: James McBride, Stewardess: Janey Stock and of course, Stelios as well as many passengers.

The series were originally set in Liverpool and Luton but later incorporated Belfast, Bristol and Newcastle airports.

Airline was also occasionally filmed at Gatwick and Stansted airports.

Tony Robinson and Veronika Hyks replaced Charlie Higson as voiceover.