Page "Arlie Russell Hochschild" Paragraph 4

:" Mills seemed to assume that in order to sell personality, one need only have it.

Yet simply having personality does not make one a diplomat, any more than having muscles makes one an athlete.

What was missing was a sense of the active emotional labor involved in the selling.

This labor, it seemed to me, might be one part of a distinctly patterned yet invisible emotional system – a system composed of individual acts of ' emotion work ,' social ' feeling rules ,' and a great variety of exchanges between people in private and public life.