Page "Betfair" Paragraph 22

Even though Betfair insisted that the charge would only affect a very small portion of its members ( less than 0. 5 %), it attracted a great deal of criticism on its member forum and from the broader exchange betting community.

According to The Guardian, the charge has significantly changed the relationship between Betfair and its customers, as Betfair can no longer claim to be a neutral bet exchange provider " where winners are welcome " ( its mantra for many years ).