Page "Circuit City Stores" Paragraph 32

The new " Horizon " stores abandoned the original showroom experience for a brighter, more open sales floor format with open ceilings, low fixtures, and wood floor aisles to allow customers to browse the merchandise easily.

The format allowed putting all products on the sales floor, except those that are too large for customers to carry themselves.

Shopping carts were added for the expanded assortment of grab-and-go merchandise.

A row of registers were located at the front of the store for the first time for quick checkout.

Previously, the stores only had registers located within each department since the salespeople were on commission.

Even though the new format had commissioned sales people, it was becoming very similar to Best Buy.