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In many circumstances, test users play a significant role in developing software.

These users offer software developers an outside perspective of the project, often helping developers gain insight into potential areas of trouble that might have been overlooked or passed over because of familiarity with the system.

Test users can also provide feedback from a targeted audience: a software development team creating a customer relationship management software system for higher education can have a user with a similar profile explore the technology, offering opportunities to cater the further development of the system.

Test users help developers discover which areas of the software perform well, and which areas require further attention.