Page "Gamemaster" Paragraph 13

A gamemaster's duties in an online game are to act as a moderator or customer service representative for an online community.

A gamemaster in such a game is either an experienced volunteer player or an employee of the game's publisher.

They enforce the game's rules by banishing spammers, player killers, cheaters, and hackers and by solving players ' problems by providing general customer service.

For their tasks they use special tools and characters that allow them to do things like teleport to players, summon items, and browse logs that record players ' activities.

Gamemasters in MUDs are often called " wizards ".

Often, players who feel dissatisfied with the game will blame the GMs directly for any errors or glitches.

However, this blame is misdirected as most GMs are not developers and cannot resolve those types of problems.