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A help desk is an information and assistance resource that troubleshoots problems with computers or similar products.

Corporations often provide help desk support to their customers via a toll-free number, a website or e-mail.

There are also in-house help desks geared toward providing the same kind of help to a company's employees.

Some schools offer classes in which they perform similar tasks as a help desk.

In the Information Technology Infrastructure Library, within companies adhering to ISO / IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services.

Under the ITIL framework, the help desk function is referred to as a service desk in order to emphasize the ITIL focus on services.

The name technical support organizations give themselves varies across the industry.

The 2012 HDI Practices and Salary Report reported that for the first time in the 20 years of the report, that Service Desk ( at 32. 3 %) is used more than Help Desk ( at 26. 6 %) or other names ( sum of which total 40. 1 %).