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The sequence first involves going through furniture showrooms making note of selected items.

The customer then collects a shopping cart and proceeds to an open-shelf " Market Hall " warehouse for smaller items, then visiting the " Self Serve " furniture warehouse to collect previously noted showroom products in flat pack form.

Sometimes, they are directed to collect products from an external warehouse on the same site or at a site nearby.

Finally, customers pay for their products at a cash register.