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Patrons may not know how to fully use the library's resources.

This can be due to some individuals ' unease in approaching a staff member.

Ways in which a library's content is displayed or accessed may have the most impact on use.

An antiquated or clumsy search system, or staff unwilling or untrained to engage their patrons, will limit a library's usefulness.

In the public libraries of the United States, beginning in the 19th century, these problems drove the emergence of the library instruction movement, which advocated library user education.

One of the early leaders was John Cotton Dana.

The basic form of library instruction is sometimes known as information literacy.