Page "London Underground" Paragraph 18

According to statistics obtained under the Freedom of Information Act, the average commuter on the Metropolitan line in 2006 wasted three days, 10 hours and 25 minutes due to delays.

Between 17 September 2006 and 14 October 2006, figures show that 211 train services were delayed by more than 15 minutes.

Passengers are entitled to a refund if their journey is delayed by 15 minutes or more due to circumstances within the control of TfL.

However in 2010, only 330, 000 passengers of a potential 11 million Tube passengers claimed compensation for delays.

That translates to only £ 2m out of the £ 34 million owed to commuters.

Following the UK government's move towards opening up its data, a number of new mobile phone apps and services have been developed to help Londoners claim their refund more efficiently.

Planned engineering work affect 82. 3 % of passengers at least once a month.