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At the time of the accident the park was packed with people who were attending a concert.
The ride had shut down twice, as the operator had heard a metallic noise from the train prior to the accident.
Despite running the trains empty, the source of the problem could not be located by the maintenance staff, and the regular operation of the ride resumed until the accident occurred.
With the stage located atop the jumping fountains, many had a horrific view as the band played and the coaster derailed.
The Mindbender was immediately closed.
An investigation and inquiry was launched that revealed that there were problems in the translation from German to English of operational and maintenance information from Schwarzkopf, the German coaster manufacturer.
Additional issues with quality control were found as a result of the manufacturer going bankrupt during delivery of the ride, and portions of the ride being finished by the receiver of the firm.

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