Page "Wicked problem" Paragraph 38

In his 1972 paper, Rittel hints at a collaborative approach ; one which attempts, "… to make those people who are being affected into participants of the planning process.

They are not merely asked but actively involved in the planning process …" A disadvantage of this approach is that achieving a shared understanding and commitment to solving a wicked problem is a time-consuming process.

Research over the last two decades has shown the value of computer assisted argumentation techniques in improving the effectiveness of cross-stakeholder communication.

More recently, the technique of dialogue mapping has been used in tackling wicked problems in organizations using a collaborative approach.