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from Brown Corpus
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Another case may be given in illustration of a successful use of analysis, and also of the employment of a procedure for intensive analysis.
In a course for supermarket operators, a district manager who had been recently appointed to his position after being outstandingly successful as a store manager, found that in supervising other managers he was having a difficult time.
On playing some typical situations before a jury of his peers he showed some characteristics rated as unsatisfactory.
He was told he displayed, for example, a sense of superiority -- and he answered: `` Well, I am supposed to know all the answers, aren't I ''??
He was criticized for his curtness and abruptness -- and he answered: `` I am not working to become popular ''.
On being criticized for his arbitrary behavior -- he answered: `` I have to make decisions.
That's my job ''.
In short, as frequently happens in analyses, the individual feels threatened and defends himself.
However, in this case the district manager was led to see the errors of his ways.
The necessary step between diagnosis and training is acceptance of the validity of the criticisms.
How this was accomplished may be described, since this sometimes is a crucial problem.

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