A 1970 police call centre in Brierley Hill, England

A very large collections call centre in Lakeland, Florida.

A typical call centre worker's desk environment in Lakeland, Florida | Lakeland, Florida, United States.

A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone.

An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers.

In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

The concept of the Universal Queue standardizes the processing of communications across multiple technologies such as fax, phone, and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand. A typical call centre telephone.

Historically, call centres have been built on PBX equipment that is owned and hosted by the call centre operator.

The call centre operator would be responsible for the maintenance of the equipment and necessary software upgrades as released by the vendor.

With the advent of the Software as a service technology delivery model, the virtual call centre has emerged.

In a virtual call centre model, the call centres operator does not own, operate or host the equipment that the call centre runs on.

Instead, they subscribe to a service for a monthly or annual fee with a service provider that hosts the call centre telephony equipment in their own data centre.

Why, in the first place, call himself a liberal if he is against laissez-faire and favors an authoritarian central government with womb-to-tomb controls over everybody??

Accordingly, it is the aim of this essay to advance a new theory of imitation ( which I shall call mimesis in order to distinguish it from earlier theories of imitation ) and a new theory of invention ( which I shall call symbol for reasons to be stated hereafter ).

If many of the characters in contemporary novels appear to be the bloodless relations of characters in a case history it is because the novelist is often forgetful today that those things that we call character manifest themselves in surface behavior, that the ego is still the executive agency of personality, and that all we know of personality must be discerned through the ego.

He is a Craig's wife who agonizes about tobacco ash on the living room rug and he is a forgetful genius who goes boating with the town baker when dignitaries from the local university have come to call.

Most students of literature, whether they call themselves scholars or critics, are ready to argue that it is possible to understand literary works as well as to enjoy them.

He is said to have reported that once, when she went to a hospital to call on a friend after a serious operation, and the friend protested that it had been `` nothing '', she replied, `` Well, it was your healthy American peasant blood that pulled you through ''.

he displays what outlanders call the New York mind, a state that the subject is necessarily unable to perceive in himself.

This is not to deny the existence of pogroms and ghettos, but only to assert that these horrors have had an effect on the nerves of people who did not experience them, that among the various side effects is the local hysteria of Jewish writers and intellectuals who cry out from confusion, which they call oppression and pain.

A call for action `` before it is too late '' has alarming implications when it comes from a man who, in his previous reports on the schools, cautioned so strongly against extreme measures.

This is the period during the melancholy days of autumn when universities and colleges schedule what they call `` Homecoming Day ''.

The impression was unmistakable that, whatever one may choose to call it, natural law is a functioning generality with a certain objective existence.

It is extremely doubtful that the handful of Albanians who call themselves Communists could have done this without the direct approval of their Chinese friends.

Many of the individual projects for which development assistance is required call for expenditures over lengthy periods.

But it is the wooden sculpture from Bali, the one representing two men with their heads bent backward and their bodies interlaced by a fish, that I particularly call to your attention.

It is appropriate to call attention to certain thermodynamic properties of an ideal gas that are analogous to rubber-like deformation.

Although Andrena is gregarious, so that we may find hundreds and hundreds of burrows together, we must still call it a solitary bee.

By Theorem 10, D is a diagonalizable operator which we shall call the diagonalizable part of T.

It is natural from the marksman's viewpoint to call a bull's-eye a success, but in the mice example it is arbitrary which category corresponds to straight hair in a mouse.

Private international law ( which Americans call the `` conflict of laws '' ) was thus segregated from international law proper, or, as it is often called, public international law.

We have only to think of Lady Macbeth or the policeman-murderer in Thomas Burke's famous story, `` The Hands Of Mr. Ottermole '', to realize that hands often call up ideas of crime and punishment.

When a frog is attacked, a distress or fright call is emitted, often resembling a scream.

In frogs, male territorial behaviour is often observed at breeding locations and calling is both an announcement of ownership of part of this resource and an advertisement call to potential mates.

" Amazing Grace " is emblematic of several kinds of folk music styles, often used as the standard example to illustrate such musical techniques as lining out and call and response, that have been practiced in both black and white folk music.

These edicts often pertained to matters such as the regulation of the public markets, or what we might call " economic regulation ".

During the Gulf War, if an aircraft was illuminated by enemy radar a bogus " Magnum " call on the radio was often enough to convince the operators to power down.

In political economy, horizontal-collectivism is often associated with the economic theories of socialism, which call for some form of co-operative or collective ownership of the means of production and collective decision-making or worker's self-management within economic enterprises.

He stressed the dialectical interaction of diverse factors, noting how unexpected developments unfolding under the " fog of war " ( i. e., in the face of incomplete, dubious, and often completely erroneous information and high levels of fear, doubt, and excitement ) call for rapid decisions by alert commanders.

The term is usually used in a pejorative sense, often in conjunction with a call to reject such influence.

Local supporters often call the club simply Ceo, which is Veronese for Chievo.

In opposing interpretations of the Bible that are supportive of homosexual relationships, conservative Christians have argued for the reliability of the Bible, and the meaning of texts related to homosexual acts, while often seeing what they call the diminishing of the authority of the Bible by many homosexual authors as being ideologically driven.

In feudal Japan, taiko were often used to motivate troops, to help set a marching pace, and to call out orders or announcements.

In the creation-evolution controversy, creationists often call those who accept the validity of the modern evolutionary synthesis " evolutionists " and the theory itself as " evolutionism.

However, conservation movements, ecology movements, peace movements, green parties, green-and eco-anarchists often subscribe to very different ideologies, while supporting the same goals as those who call themselves “ environmentalists ”.

Readers of " hard SF " often try to find inaccuracies in stories, a process which Gary Westfahl says writers call " the game ".

Fans often call the revised Fifth Edition " Fiver ," ReFREd ," or " 5ER " ( from " Fifth Edition revised "; " Fiver " also alludes to Watership Down ).

A former British MP and Royal Marine, Rod Richards, said that such nicknames were common amongst military comrades, stating " in the Armed Forces people often used to call me Taffy.

Christians often call the day " Candlemas ", long celebrated as " the feast of the Purification of the Virgin ".

As Nikolai Ryzhkov describes it in his memoirs, " every Thursday morning he ( Mikhail Gorbachev ) would sit in his office like a little orphan – I would often be present at this sad procedure – nervously awaiting a telephone call from the sick Chernenko: Would he come to the Politburo himself or would he ask Gorbachev to stand in for him this time again?

He suffered a breakdown due to shell shock ( which we now call post-traumatic stress disorder but which was then often thought, by those without first-hand experience of it, to be a species of malingering ) and was eventually sent home.

One could call these materials metal compounds, but, because materials with metallic bonding are typically not molecular, Dalton's law of integral proportions is not valid and often a range of stoichiometric ratios can be achieved.