Now widely adopted by numerous organizations and agencies, the CM discipline's concepts include ( SE ), integrated logistics support ( ILS ), Capability Maturity Model Integration ( CMMI ), ISO 9000, Prince2 project management methodology, COBIT, Information Technology Infrastructure Library ( ITIL ), product lifecycle management, and application lifecycle management.

At the time of development, ITIL was very useful for infrastructure management but lacked specific guidance for application design, development, maintenance and support.

ISO / IEC 20000, The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps ( Full book summary ), and Information Technology Infrastructure Library all provide valuable guidance on implementing an efficient and effective change management program information security.

* ITIL security management

Outside of the military, the CM process is also used with IT service management as defined by ITIL, resp.

The Information Technology Infrastructure Library ( ITIL ), is a set of practices for IT service management ( ITSM ) that focuses on aligning IT services with the needs of business.

In 2000 / 2001, to make ITIL more accessible ( and affordable ), ITIL v2 consolidated the publications into 8 logical " sets " that grouped related process-guidelines to match different aspects of IT management, applications, and services.

ITIL security management is based on the code of practice for information security management system ( ISMS ) now known as ISO / IEC 27002.

Mounting pressure for many organisations to structure their information security management systems in accordance with ISO / IEC 27001 requires revision of the ITIL v2 security management volume, and indeed a v3 release is in the works.

The infrastructure management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers.

The ITIL discipline – planning to implement service management

Planning to implement service management focuses mainly on the service management processes, but also applies generically to other ITIL disciplines.

It is primarily an auxiliary work that covers many of the same best practice guidelines as planning to implement service management, service support, and service delivery but provides additional guidance on the combination of roles and responsibilities, and avoiding conflict between ITIL priorities.

While ITIL addresses in depth the various aspects of service management, it does not address enterprise architecture in such depth.

Many of the shortcomings in the implementation of ITIL do not necessarily come about because of flaws in the design or implementation of the service management aspects of the business, but rather the wider architectural framework in which the business is situated.

Because of its primary focus on service management, ITIL has limited utility in managing poorly designed enterprise architectures, or how to feed back into the design of the enterprise architecture.

Some researchers group ITIL with lean, Six Sigma and Agile software development operations management.

While ITIL deliberately aims to be platform-agnostic, MOF is designed by Microsoft to provide a common management framework for its products.

They see COBIT as providing a governance and assurance role while ITIL providing guidance for service management.

Service transition, as described by the ITIL service transition volume, relates to the delivery of services required by a business into live / operational use, and often encompasses the " project " side of IT rather than " BAU " ( business as usual ).

* Microsoft Operations Framework, a set of operational guidelines based on the Information Technology Infrastructure Library ( ITIL )

The term IT infrastructure is defined in ITIL v3 as a combined set of hardware, software, networks, facilities, etc.

eTOM is a common companion of ITIL, an analogous standard or framework for best practices in information technology.

Adopting ITIL best practices is therefore a good first step for organizations wishing to achieve ISO 20000 certification for their IT Service Management processes.

It enables IT organizations to automate best practices, such as those found in Microsoft Operations Framework ( MOF ) and Information Technology Infrastructure Library ( ITIL ).

In addition, it is necessary to have the mechanisms to implement best practices ( for example, implement and manage IT operations processes in line with IT Infrastructure Library ITIL ), increase IT personnel effectiveness ( for example, automate repetitive tasks associated with IT operations process ) and have the tools to fully report on how the processes are executed in line with established policies and service levels.

To assist with the implementation of ITIL practices a further book was published ( Apr 9, 2002 ) providing guidance on implementation ( mainly of Service Management ):

It is positioned at a high level and has been aligned and harmonized with other, more detailed, IT standards and good practices such as COSO, ITIL, ISO 27000, CMMI, TOGAF and PMBOK.

* BS 15000 for IT Service Management, ( ITIL ), now ISO / IEC 20000

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce ( OGC ) – now part of the Cabinet Office.

ITIL v3 provides a more holistic perspective on the full life cycle of services, covering the entire IT organisation and all supporting components needed to deliver services to the customer, whereas v2 focused on specific activities directly related to service delivery and support.

Within ITIL, design work for an IT service is aggregated into a single service design package ( SDP ).

Continual service improvement, defined in the ITIL continual service improvement volume, aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes.

ITIL discipline focuses on the User of the IT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.

ITIL Small-scale implementation provides an approach to ITIL framework implementation for smaller IT units or departments.

Rob England ( also known as " IT Skeptic ") has criticised the protected and proprietary nature of ITIL.

In a 2004 survey designed by Noel Bruton ( author of " How to Manage the IT Helpdesk " and " Managing the IT Services Process "), organisations adopting ITIL were asked to relate their actual experiences in having implemented ITIL.

Closely related to the architectural criticism, ITIL does not directly address the business applications which run on the IT infrastructure ; nor does it facilitate a more collaborative working relationship between development and operations teams.

A number of frameworks exist in the field of IT Service Management alongside ITIL.

Following the passing an APMG / EXIN exam in IT service management ( based on ITIL ), some people will wear a metal pin on their shirt or jacket.

An organization that has implemented ITIL guidance in IT Service Management ( ITSM ), may however, be able to achieve compliance with and seek certification under ISO / IEC 20000.