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In the ITIL framework, Change Management is a part of " Service Transition "-transitioning something newly developed ( i. e. an update to an existing production environment or deploying something entirely new ) from the Service Design phase into Service Operation ( AKA Business As Usual ) and aims to ensure that standardised methods and procedures are used for efficient handling of all changes.
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ITIL and framework
Under the ITIL framework, the help desk function is referred to as a service desk in order to emphasize the ITIL focus on services.
ITIL 2011 is a major update to the ITIL framework that addresses errors and inconsistencies.
ITIL Small-scale implementation provides an approach to ITIL framework implementation for smaller IT units or departments.
Many of the shortcomings in the implementation of ITIL do not necessarily come about because of flaws in the design or implementation of the service management aspects of the business, but rather the wider architectural framework in which the business is situated.
Applying Six Sigma techniques to ITIL brings the engineering approach to ITIL's framework.
While ITIL deliberately aims to be platform-agnostic, MOF is designed by Microsoft to provide a common management framework for its products.
Microsoft has mapped MOF to ITIL as part of their documentation of the framework.
* Continual ( or Continuous ) Service Improvement, the 5th lifecycle phase of the ITIL Service Management framework.
Other frameworks such as COBIT and ITIL touch on security issues, but are mainly geared toward creating a governance framework for information and IT more generally.
eTOM is a common companion of ITIL, an analogous standard or framework for best practices in information technology.
In the UK for example, the IT Infrastructure Library ( ITIL ), a government-developed ITSM framework, is often paired with the PRojects IN Controlled Environments ( PRINCE2 ) project methodology and Structured Systems Analysis and Design Method for systems development.
The current version of the ITIL framework is the 2011 edition.
* ITIL Small-scale Implementation colloquially called “ ITIL Lite ” is an official part of the ITIL framework.
The standard was developed because of the inability to structure the way of working within the Application Management departments by only using the ITIL framework, an older library embraced by the IT infrastructure departments for structuring their way of working.
These processes have as well been defined in the ITIL framework.
These processes are not described at all in the ITIL V1 framework, but do have their counterparts in BiSL, the model for Information management / Functional Management.
ITIL and Change
* Forward Schedule of Change ( ITIL terminology )
Change Management within ITSM ( as opposed to software engineering or project management ) is often associated with ITIL, but the origins of change as an IT management process predate ITIL considerably, at least according to the IBM publication A Management System for the Information Business.
de: Change Management ( ITIL )
IDM extends IT service management to on-site devices and can support standard service processes, such as Incident, Problem, Change, Configuration Management as defined by ITIL.
ITIL and Management
* BS 15000 for IT Service Management, ( ITIL ), now ISO / IEC 20000
The Service Management sets ( Service Support and Service Delivery ) were by far the most widely used, circulated, and understood of ITIL v2 publications.
The transformation between event-to-incident is the critical junction where Application Performance Management ( APM ) and ITIL come together to provide tangible value back to the business.
To assist with the implementation of ITIL practices a further book was published ( Apr 9, 2002 ) providing guidance on implementation ( mainly of Service Management ):
A number of frameworks exist in the field of IT Service Management alongside ITIL.
The ITIL Certification Management Board ( ICMB ) manages ITIL certification.
An organization that has implemented ITIL guidance in IT Service Management ( ITSM ), may however, be able to achieve compliance with and seek certification under ISO / IEC 20000.
There is an international, chapter-based professional association, the IT Service Management Forum ( ITSMF ), which is focused on ITIL and the ITSM audit standard ISO / IEC 20000.
IT Service Management is often equated with the Information Technology Infrastructure Library, ( ITIL ) an official publication of the Cabinet Office in the United Kingdom.
The use of the term " Service Management " is interpreted by many in the world as ITSM, but again, there are other frameworks, and conversely, the entire ITIL library might be seen as IT Service Management in a larger sense.
Adopting ITIL best practices is therefore a good first step for organizations wishing to achieve ISO 20000 certification for their IT Service Management processes.
* ITIL Incident Management
* IT Service Management / ITIL
Because of ISPL ’ s focus on procurement it is very suitable to be used with ITIL ( for IT Service Management ) and PRINCE2 ( for Project Management ).
It aligns with frameworks and standards such as Information Technology Infrastructure Library ( ITIL ), International Organization for Standardization ( ISO ), Project Management Body of Knowledge ( PMBOK ), PRINCE2 and The Open Group Architecture Framework ( TOGAF ).
ITIL and is
Outside of the military, the CM process is also used with IT service management as defined by ITIL, resp.
The Information Technology Infrastructure Library ( ITIL ), is a set of practices for IT service management ( ITSM ) that focuses on aligning IT services with the needs of business.
In its current form ( known as ITILv3 and ITIL 2011 edition ), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage.
The OGC is no longer listed as the owner of ITIL, following the move of OGC in to the Cabinet Office.
ITIL v3 is an extension of ITIL v2 and fully replaced it following the completion of the withdrawal period on 30 June 2011.
Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself.
Within ITIL, design work for an IT service is aggregated into a single service design package ( SDP ).
ITIL security management is based on the code of practice for information security management system ( ISMS ) now known as ISO / IEC 27002.
Mounting pressure for many organisations to structure their information security management systems in accordance with ISO / IEC 27001 requires revision of the ITIL v2 security management volume, and indeed a v3 release is in the works.
Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered.
The service desk is one of four ITIL functions and is primarily associated with the Service Operation lifecycle stage.
ITIL discipline focuses on the User of the IT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
The infrastructure management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers.
It is primarily an auxiliary work that covers many of the same best practice guidelines as planning to implement service management, service support, and service delivery but provides additional guidance on the combination of roles and responsibilities, and avoiding conflict between ITIL priorities.
However, ITIL itself is not a transformation method, nor does it offer one.
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